Announcing the Official Launch of the Service Automation Framework

We are excited to invite you to join us on Wednesday, February 22, at Pink17 – the esteemed IT Service Management Conference and Exhibition hosted at the luxurious Bellagio Hotel in Las Vegas. This exclusive event marks the official launch of the highly anticipated Service Automation Framework publication, accompanied by the introduction of its corresponding certification scheme. Renowned author Jan-Willem Middelburg will be at the forefront, providing an in-depth overview of the Service Automation Framework and unveiling details about the innovative certification scheme. Additionally, attendees will have the privilege of witnessing the presentation of the very first copy of this groundbreaking book.

Following the official launch, both the Service Automation Framework Book and the Service Automation Foundation examination – the foundational level of the official Service Automation Certification Scheme – will be made available to the vibrant service automation community and dedicated practitioners.

Key Highlights of the Session:

1. Explore the Concept of Service Automation: Dive into the transformative concept of Service Automation, which redefines customer loyalty through the strategic use of automated technologies. Discover how Service Automation aligns with the expectations of modern consumers who seek seamless and efficient online services.

2. Gain Insights from Jan-Willem Middelburg: Benefit from Jan-Willem's wealth of knowledge and expertise as he delves deep into the impact of Service Automation on organizational satisfaction and customer engagement. Learn valuable strategies to enhance your service offerings and optimize customer experiences.

3. Discover the Service Automation Framework (SAF): Understand how the Service Automation Framework book and certification scheme provide a structured and methodical approach to enhancing services within organizations. Developed by Pinker Jan-Willem Middelburg, the SAF offers a step-by-step guide, complete with design elements and processes that can be implemented to systematically improve services. This framework not only simplifies complexities but also facilitates clear communication and collaboration among team members.

The Service Automation Framework Launch session is exclusively available to registered delegates of Pink17, the 21st IT Service Management Conference, and Exhibition. If you are a member of the press interested in covering this groundbreaking event, we welcome you to reach out to us for further information.

Don't miss this unparalleled opportunity to immerse yourself in the future of service automation and unlock new possibilities for organizational growth and success. Join us as we embark on this transformative journey together!